Napa Moves Every Permit to NapaON on Tuesday, Retiring TRAKiT

NAPA: The City of Napa will switch its permitting to a new online system, NapaON, on Tuesday, Nov. 3, and from that morning every building, planning, public works, utilities and fire permit in the city runs through the portal. NapaON replaces TRAKiT, the permitting system the city says it implemented in 2014 and that has now reached the end of its operational lifespan, according to the city’s published NapaON frequently asked questions.

Through NapaON, applicants submit applications and plans online, pay fees electronically, track a project’s status in real time and schedule inspections through their account, according to the city’s NapaON page. The city posted a public alert about the launch on Oct. 27 and is pointing users to a help center with a short how-to video, a permit application guide and the FAQ document.

Graphic courtesy of the City of Napa, NapaON Help Center

Every TRAKiT user needs a new account

No login carries over. All users, including everyone who held a TRAKiT account, must create a new account in NapaON, and the city says TRAKiT credentials will not work in the new system. Access starts on Nov. 3, 2026, at 10 a.m. at cityofnapa.org/NapaOn, where new users register with basic contact information, a username and password, and an email verification, according to the FAQ. Once registered, city staff link the new account to the user’s previous permit history so the records are preserved under one profile.

We appreciate your patience as we work to update existing permit records in the new system.

Businesses cannot share one login. The FAQ says there are no shared accounts: each user holds an individual account, and city staff can attach several accounts from one company to the same business or project so the right people keep access. A homeowner applying for a permit personally also needs an account, while a licensed contractor can apply on a homeowner’s behalf through the contractor’s own account.

Open permits and records carry over

The city says the full TRAKiT record now sits inside NapaON: every permit, plan and project file, whether active or long closed. An application that is mid-review does not need to be refiled: the FAQ states that applications submitted before the transition carry over, that staff will continue processing them, and that applicants will be able to track updates and submit additional documents in NapaON. If a record does not appear right away in a new account, the city says staff will assist in linking it.

Graphic courtesy of the City of Napa, NapaON Help Center

We appreciate your patience as we work to update existing permit records in the new system.City of Napa, on its NapaON page

Permit fees are payable two ways, inside the portal or over the counter at City Hall, according to the FAQ. The city’s published materials do not say whether any fee amounts change with the new system.

Inspections move online, and the phone route closes

Inspection requests now run through NapaON for every division the portal covers, building, fire, public works, utilities and planning, the city says, and the old telephone route is closed: the NapaON page states that the city no longer accepts IVR calls to schedule. A permit issued before Oct. 27, 2026, that originated in TRAKiT may now be able to schedule its inspections in the new system. Anyone who cannot request an inspection through a NapaON account can contact the city with the permit number, and staff will schedule it for them.

A slower counter during launch week

The city’s Oct. 27 alert sets shortened counter service for the first three days of the new system: permits will only be issued in person from 8 a.m. to 1 p.m. on Tuesday, Nov. 3, Wednesday, Nov. 4, and Thursday, Nov. 5. The FAQ adds that permitting and planning services are limited citywide during the transition while records are transferred, with full services resuming when NapaON goes live. For applicants who prefer in-person support or need a computer, the city points them to self-service stations inside City Hall, open during regular business hours, according to the FAQ.

Before Tuesday

The city’s getting started materials amount to a short list. Create the new account when the portal opens on Tuesday morning, and watch the short how-to video the city has posted for registration. Keep existing permit numbers handy for inspection scheduling, since the city asks for the permit number when staff schedule an inspection on an applicant’s behalf. Read the city’s permit application guide, which walks through the portal’s seven steps: location, type, contacts, more information, attachments, signature, and review and submit. Questions about building applications go to the city’s Building Division and questions about planning applications to the Planning Division, and City Hall, at 955 School Street, can be reached at 707-257-9500.